Pretty Robes Shipping Policy
At Pretty Robes, we take great care to ensure your custom bridal products arrive safely and on time. Our goal is to make the shipping process as smooth and transparent as possible so you can shop with confidence.
Processing Time
- All of our custom bridal products are made to order.
- Processing times are listed on each item page and vary depending on the product and complexity.
- If you need your order by a specific date, please let us know. Rush production and/or expedited shipping may be required.
Shipping Options
We offer several shipping methods based on your location and the size of your order:
- Standard Shipping (USPS): Typically arrives within 3–7 business days.
- Expedited Shipping (USPS): Faster delivery for time-sensitive orders.
- Rush Shipping: Available upon request to meet tight deadlines.
Shipping Costs
- Calculated at checkout based on your location, order size, and shipping method.
- You’ll be able to choose the shipping option that works best for you.
Customs & Import Taxes
- International customers may be subject to customs duties or import taxes.
- These fees are the responsibility of the customer and are not included in our prices.
Tracking Your Order
- Once your order ships, you’ll receive an email with tracking information so you can follow your package’s journey.
- Please note: once a package is marked “delivered” by the carrier, we cannot issue refunds or replacements.
Lost or Missing Packages
If your order shows as delivered but you can’t locate it, we recommend the following steps:
- Verify the shipping address entered at checkout.
- Check with neighbors or your household — carriers often leave packages nearby or in safe spots.
- Contact the carrier directly with your tracking number to file a claim.
Pretty Robes is not responsible for covering the costs of lost or stolen packages once they have been marked delivered by the carrier.
Need Help?
If you have any concerns about your shipment, our team is happy to help. Please reach out to us at sales@prettyrobes.com.
Customer Reviews
Love this leather Jacket, it’s beautifully embroidered and true to size. I can’t wait to wear it on my wedding day!! For reference, ordered size medium, I’m 5’4 and weigh 140 lbs.
Will order again from Pretty Robes.
I absolutely love this hand bag. I got it as a surprise for my niece! I can’t wait to give it to her!!
I bought my best friend one of these customized clutch purses and let’s just say ITS HER FAVORITE purse right now!!!! She fell in love with it and she looks amazing carrying it!!!! Such high quality, the beading is divine and so classy, and my best friend couldn’t be more happier!!!! Thank you so much Pretty Robes!!!!
Beautifully made and top quality. So worth the money! I got exactly the way I asked for it! I recommend this shop to anyone looking for the perfect robes for their special day!
Absolutely love these robes! Thank you so much!!!