Frequently Asked Questions

1.Where do you ship from?

We ship from Houston, Texas.

2. Cost of customized robes?

The cost to add customization to robes is $9.99 per side and $15.99 for both sides.

3. How long does customization take?

About 3 weeks. If a product is out of stock we will notify you. We  replenish stock every month. If you order is time sensitive please select the rush production option and choose a priority shipping method.

4. How much is shipping?

Shipping is calculated at the cart level and varies based on your shipping address. We offer a free shipping option when your cart level spend hits $150 or more. This offer does not apply to non-continguous US orders.

5. When will my order ship?

Typically all in stock orders ship within 3-4 weeks and arrive within 6 weeks. If you need the items sooner, please purchase the rush production and priority shipping methods. If the order is completed before the 3 week threshold it will ship sooner.

6. Do the colors of the robes match what I'm seeing online?  

Please note that colors may differ from what you see on your monitor, as monitor screen settings and colors do vary. However, if you receive a navy blue robe instead of a champagne robe we'll def. work with you to correct this. 

7. Will the size of the custom text always be the same?

We do our best to measure the width of the fonts, but because each robe is designed by hand there will be so some, albeit slight variation in size between robes even when using the same font.

8. How do I input a monogram?

Input monograms like this: First Name, Last Name, Middle Name. The Last Name initial (the middle letter of the monogram) will be larger than the rest. For monograms with 2 or 4 letters, all letters will be the same size.

To avoid any confusion, our team will print monograms exactly as they're written. They will not change them based on the customers first or last name.

9. I damaged my robes by washing them. What can I do? 

Place an other immediately and tell us in the notes. We will do our best to rush ship and rush produce your order. This is only guaranteed if you pay for the expedited services.
 

10. Can I return my order?

As long as its not a custom made product you sure can within 14 days of receipt! Just contact us through our contact us page and we'll help you go through the return process. If the package has been damaged or shows any sign of use, we will not accept the package. 

Feel free to email us at sales@prettyrobes.com for any other question you have.