Frequently Asked Questions
Is my order subject to taxes or tariffs?
We charge taxes for orders with a Texas billing address. International orders may be subject to tariffs. Tariffs are typically assessed upon arrival of the order, which the customer is responsible for paying. Pretty Robes will not pay any tariffs or taxes assessed to our customers. Any packages refused by the customer will not refunded.
Do the colors of the robes match what I'm seeing online?
Yes they do. But please note that colors may differ slightly from what you see on your monitor, as monitor screen settings and colors do vary.
Returns/Exchanges
At Pretty Robes, we strive to provide our customers with the highest quality custom products. However, we understand that there may be instances where you are not completely satisfied with your purchase. In such cases, we offer the following return policy:
If you are not satisfied with your non custom product, you have 30 days to return the item. You will be responsible for the shipping costs, and you will not be refunded for the shipping charges we incurred when shipping the item to you.
If you are not satisfied with your custom product, please contact us within 5 days of receiving your order to discuss a resolution.
If a product is defective or does not meet the specifications agreed upon during the order process, we will work with you to either repair or replace the product at no additional cost to you or will issue you a full or partial refund depending on the nature of the defect.
If you wish to return a custom product for any other reason, we will consider your request on a case-by-case basis. If we decide to accept the return, you will be responsible for returning the product to us in its original condition and packaging, as well as any associated return shipping costs.
Please note that custom products that have been altered or modified at the request of the customer cannot be returned or exchanged. We reserve the right to refuse returns or exchanges that do not meet the above criteria.
We value your satisfaction and will do our best to address any issues you may have with your custom product. If you have any questions or concerns, please don't hesitate to contact us.
Customer Service Contact Information: sales@prettyrobes.com
What are your customer service hours?
Hours are 10:00 am - 5 pm CST. We can be reached via email at sales@prettyrobes.com.
Will the size of the custom text always be the same?
We do our best to measure the width of the fonts, but because each robe is designed by hand there will be some variation in text size between robes, even when using the same font. This is especially true when placing 2 separate orders.
Can I Edit or Cancel my order?
Once an order has been placed we cannot edit or cancel the order. We typically begin production once the order has been placed.
If you want to change the robe color or size of your custom robe and the robe has already been customized, you will be charged for a new robe (and customization where applicable).
By browsing our website and/or by purchasing products from Pretty Robes you agree to our terms of service.
For any other questions please email us at sales@prettyrobes.com.
For more info about satin robes products, continue reading from this link,
https://prettyrobes.com/blogs/news/satin-robes-faq