Frequently Asked Questions

Are there taxes or import fees on my order?

Orders shipped within certain U.S. states may be subject to sales tax. International orders may incur customs duties or import fees upon delivery. These fees are the responsibility of the customer. Please note: orders refused due to unpaid customs or import charges are not eligible for a refund.

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Will the product colors match what I see online?

We do our best to ensure our photos represent colors accurately, but slight variations may occur due to lighting, screen resolution, and device settings.

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What is your return and exchange policy?

Non-custom items: Eligible for return or exchange within 30 days of delivery if unused and in original condition.

Custom items: Because these are personalized just for you, they are generally final sale. However, if your order arrives with a defect, damage, or personalization error, please contact us within 30 days so we can repair, replace, or refund it.

Order issues: If something isn’t right, reach out — we’ll always work with you to find the best solution.

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When is customer service available?

Our team is available Monday through Friday, 10:00 AM – 5:00 PM CST.
You can reach us anytime by emailing sales@prettyrobes.com.

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Will my custom text look exactly the same every time?

Each custom piece is made by hand, so slight variations in text size, placement, or finish may occur — even when using the same font or ordering multiples. This is part of what makes every Pretty Robes item unique.

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Can I change or cancel my order after it’s placed?

Because we start processing right away, orders cannot usually be changed or canceled once submitted. If customization has already started, adjustments may require placing a new order.

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Have more questions?
We’d love to help. Email us at sales@prettyrobes.com and our team will get back to you promptly.