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FAQs

Where do you ship from?

How much is shipping?

What are your customer service hours?

What are my customization options?

How long does it take to produce and ship my order?

I can't find my order?

Is my order subject to taxes or tariffs?

Do the colors of the robes match what I'm seeing online?

Will the size of the custom text always be the same?

How do I input a monogram?

Can I Edit or Cancel my order?

I ordered a custom robe but did not include a font style or ink color, what should I do?

Returns/Exchanges

I want to add another robe or a product to an existing order, do I need to pay for shipping?

What are my options if I received a damaged or defective product?

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For any other questions please email us at sales@prettyrobes.com.

Thank you for trusting us with your order. We sincerely appreciate your business!