Frequently Asked Questions
Is my order subject to taxes or tariffs?
We charge taxes for orders with a Texas billing address. International orders may be subject to tariffs. Tariffs are typically assessed upon arrival of the order, which the customer is responsible for paying. Pretty Robes will not pay any tariffs or taxes assessed to our customers. Any packages refused by the customer will not refunded.
Do the colors of the robes match what I'm seeing online?
Yes they do. But please note that colors may differ slightly from what you see on your monitor, as monitor screen settings and colors do vary.
Returns/Exchanges
Non-custom items: Return within 30 days for refund/exchange.
Customized items: Non-returnable due to personalized nature.
Quality guarantee: Contact us for any issues; we'll make it right.
Questions? Email us at sales@prettyrobes.com
What are your customer service hours?
Hours are 10:00 am - 5 pm CST. We can be reached via email at sales@prettyrobes.com.
Will the size of the custom text always be the same?
We do our best to measure the width of the fonts, but because each robe is designed by hand there will be some variation in text size between robes, even when using the same font. This is especially true when placing 2 separate orders.
Can I Edit or Cancel my order?
Once an order has been placed we cannot edit or cancel the order. We typically begin production once the order has been placed.
If you want to change the robe color or size of your custom robe and the robe has already been customized, you will be charged for a new robe (and customization where applicable).
By browsing our website and/or by purchasing products from Pretty Robes you agree to our terms of service.
For any other questions please email us at sales@prettyrobes.com.
For more info about satin robes products, continue reading from this link,
https://prettyrobes.com/blogs/news/satin-robes-faq