Frequently Asked Questions

Are there taxes or import fees on my order?

Orders shipped within certain states may be subject to sales tax. International orders may incur customs duties or import fees upon delivery. These charges are the responsibility of the customer. Orders refused due to unpaid customs fees will not be refunded.

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Will the product colors match what I see online?

We aim for accurate color representation in all product photos, but slight variations may occur due to screen settings and device differences.

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What is your return and exchange policy?

Non-custom items: Eligible for return or exchange within 30 days of delivery.

Customized items: Final sale. Due to their personalized nature, these items cannot be returned or exchanged.

Order issues: If something isn’t right with your order, please contact us so we can help resolve it.

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When is customer service available?

Our team is available Monday through Friday from 10:00 AM to 5:00 PM CST. You can reach us anytime via email at sales@prettyrobes.com.

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Will my custom text be exactly the same every time?

Because each custom item is created individually, there may be slight variations in text size and placement—even when using the same font or placing multiple orders.

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Can I change or cancel my order after it’s placed?

Once an order is submitted, we begin processing right away and cannot make changes or cancellations. If customization has already started, adjustments may require a new purchase.

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By placing an order or browsing our site, you agree to our terms and conditions.

Have more questions?
Email us at sales@prettyrobes.com and we’ll be happy to help.