Pretty Robes Return & Exchange Policy
We want you to absolutely love your Pretty Robes purchase. Every piece is made with care, and our team is here to make sure you feel confident ordering from us.
Non-Custom Products
- You may return non-custom items within 30 days of delivery if they’re unused and in their original condition.
- Simply send them back to us, and once received, we’ll issue a refund. (Return shipping costs are the customer’s responsibility.)
Custom Products
- Your custom piece is made just for you, so these items are generally non-refundable.
- If your order arrives with a defect, damage, or an error in personalization, please contact us within 30 days of delivery. We’ll make it right by repairing, remaking, or refunding your item.
- If you wish to return a custom product for any other reason, reach out within 30 days. While we can’t guarantee returns on custom orders, we’ll always review requests and do our best to help.
Our Promise to You
♥ If you’re not in love with your order, we’ll explore every option to make it right.
♥ We treat every customer the way we’d want to be treated — with kindness, fairness, and care.
Need help? Our friendly team is just an email away: sales@prettyrobes.com
