Pretty Robes Return & Exchange Policy

We want you to absolutely love your Pretty Robes purchase. Every piece is made with care, and our team is here to make sure you feel confident ordering from us.

Non-Custom Products

  • You may return non-custom items within 30 days of delivery if they’re unused and in their original condition.
  • Simply send them back to us, and once received, we’ll issue a refund. (Return shipping costs are the customer’s responsibility.)

Custom Products

  • Your custom piece is made just for you, so these items are generally non-refundable.
  • If your order arrives with a defect, damage, or an error in personalization, please contact us within 30 days of delivery. We’ll make it right by repairing, remaking, or refunding your item.
  • If you wish to return a custom product for any other reason, reach out within 30 days. While we can’t guarantee returns on custom orders, we’ll always review requests and do our best to help.

Our Promise to You

♥ If you’re not in love with your order, we’ll explore every option to make it right.

♥ We treat every customer the way we’d want to be treated — with kindness, fairness, and care.

Need help? Our friendly team is just an email away: sales@prettyrobes.com

Customer Reviews

Based on 2584 reviews
96%
(2486)
4%
(96)
0%
(2)
0%
(0)
0%
(0)
H
Heather Carey
Perfect

Love this leather Jacket, it’s beautifully embroidered and true to size. I can’t wait to wear it on my wedding day!! For reference, ordered size medium, I’m 5’4 and weigh 140 lbs.
Will order again from Pretty Robes.

M
Megan
Perfect wedding bag!

I absolutely love this hand bag. I got it as a surprise for my niece! I can’t wait to give it to her!!

J
Jessica Caldwell
OMMMMGGGG Absolutely Stunning

I bought my best friend one of these customized clutch purses and let’s just say ITS HER FAVORITE purse right now!!!! She fell in love with it and she looks amazing carrying it!!!! Such high quality, the beading is divine and so classy, and my best friend couldn’t be more happier!!!! Thank you so much Pretty Robes!!!!

V
Velma M. Burnett
The BEST robe and shop!!

Beautifully made and top quality. So worth the money! I got exactly the way I asked for it! I recommend this shop to anyone looking for the perfect robes for their special day!

F
Faith C. Charles
Lovely robes

Absolutely love these robes! Thank you so much!!!